In using this website for facilitating a rental item you are deemed to have read and agreed to the following Rental Terms and Conditions. For all other inquires please see our standard Terms and Conditions.

Delivery Times:
If you are having mannequins delivered to a booth on a trade show floor, we will guarantee delivery on the delivery date, but cannot guarantee the delivery time. While we may be given a start time at which we can begin delivering your mannequins, this start time, usally given by show management, varies from show to show. We will deliver your mannequins as close to the start time as possible, and will continue delivering until all of the initial mannequin orders are complete. We appreciate your patience

Undeliverable Drop Point:
If we are unable to make a delivery due to wrong information provided by a client, you may incur an Undeliverable Drop Point charge. Please make sure your information about a delivery drop point is accurate and correct. If changes are made, you must contact us immediately with the new information so you don't incur an additional charge. Please have an idea what you are doing with the items after you receive them. If our delivery divers are having an excessive amount of wait time prohibiting their delivery, this may incur additional charges.


Drop Off and Pick Up:
Your rented items will be delivered to your specified location, unboxed, and set up unless otherwise noted. When your event is over, you will need to undress any mannequins or items, in the same fashion they were dropped off to you, for pickup (hangers re-boxed, glass cases emptied, steamers emptied of all water). Our team will break down these items, box them if needed, and take them away. All you have to worry about is getting them dressed before your event and undressing after your event.


Last Minute Orders:
If you decide to add an item to your order, please contact us with the order in advance (4 day minimum) or you may incur an additional delivery charge for the newly added items. All last minute orders will be delivered after all initial orders and have no set time or day. We will do our best to get these items to you before your event begins.


Damage Recovery Charge:
Please take note when receiving your items. If items are not picked up in the same condition as they were dropped off, you will be charged a Damage Recovery Charge. This charge is for any major damage that incurred from misuse of items by the client renting them. (Broken or missing parts, including bases) We understand that items get used and minor scratches can happen, and this charge will incur only if an item can no longer be rented in good standing.


Product Condition:
Rental items must be returned in the same condition as they were shipped. They must be in original packaging such as boxes, packing materials, wrappers or cartons and not be defaced in any way such as markings, tape, paint, broken, cracked or any other type of damage. If items are not received in proper conditions, there will be a restore fee or a recovery fee applied to your order based on amount of damage.


Defective Items:
If you receive a wrong or defective item please contact us within 24 hours of receiving the items in order to facilitate new ones. If items are not reported within this time frame, they will be deemed correct we may not be able to facilitate new ones and may incur an additional charge for new items received.


Substitution of Items:
In the event we are rented out of a particular item, management reserves the right to replace it with a similar item. This is not a common occurrence and we will do our best to satisfy your needs, however poses may change but color and style usually will not. If there is any major change to your facilitated items, we will contact you immediately.


Return Policy:
If you need to cancel your rental order, you will need to do so in writing and submit to us before your paperwork is processed for delivery, but in any event no later than 4 business days prior to the scheduled delivery date. A restocking fee for canceled orders may incur depending on time the order was canceled. Any order canceled past the delivery processing time will result in a NO REFUND policy.


These terms and conditions form part of the Agreement between the Client and Las Vegas Mannequins. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

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